Every successful business in the age of digital communication relies on phones and an internet connection as their collaboration mediums. Tools like Zoom and Microsoft teams have become essential to the majority of companies operating remotely, which is why proper integration, data security, and effective use of these platforms should be addressed more proactively in the context of desktop environments and cloud-based systems. VoIP phones are another advancement in telecommunications that has raised the bar in the way workers connect with each other, stay mobile, and interoperate with external parties.

In this blog, we are sharing the 3 key communication tools and their principal advantages which make them so important to have in today’s digital business world.

Microsoft Teams


Not surprisingly, after the start of the global pandemic, Microsoft Teams has grown exponentially as a communication and collaboration tool in the modern business domain. According to the company website, there are over 330,000 companies that are using the app all around the world, signifying a big percentage of all fully remote operating businesses globally.

The app is said to be the fastest expanding feature of Microsoft, due to its enormous potential and functionality, seen and experienced by many users already. Microsoft Teams does not only make communication easier with its streamlined chat thread but it also works as a hub for collaboration and information sharing. Meetings can be scheduled, recorded, and shared with all participants on the spot, without having to use emails or other features to make the entire process more effective and simplified. Microsoft Teams also allows users to create Excel, Word, and Powerpoint files directly on the platform rather than skipping from one tool to another and causing version confusion between different users. This application is also well-vested in terms of security as all communication in Teams has default encryption and multiple security features such as authentication and identity models, safeguarding companies’ sensitive data

Zoom Communication Tool


Zoom started off as a unified communication platform that connected only 60 employees in discrete geographical locations for a US-based company. Thanks to its friendly interface, easy management, and reliable operations, it quickly took off as an application, serving the needs of hundreds of thousands, if not millions, of users worldwide. Its main winning feature is the conference call, developed to accommodate the demand for simple and easy communication between two or many users in various parts of the globe.

This platform changed the culture of video calls by making the idea behind camera use for work purposes much more approachable. It made meeting scheduling easy as a pie for anyone with little or no experience in digital communication while in the meantime, it provided an excellent “Rooms” feature, endorsing collaboration and a simple exchange of information in real-time. Thanks to its remote control and screen sharing features, Zoom can also be used as a troubleshooting tool by IT staff maintaining environments remotely. The video and call quality offered by the platform is also unmatched, making it the preferred communication medium for work or personal use, even at lower bandwidth in a home environment. Last but not least, Zoom gives employers a good overview of the CPU usage of their employees so that costs of cloud desktop use can be calculated in advance.

VoIP Phone Communication


You may have already heard of VoIP phones or you could already be using this utility within your remote business. VoIP stands for Voice over Internet Protocol and it does what it practically says in its name: A device that works over the internet and gives employees actual telephone service to connect with other employees or callers outside the company.

VoIP can be used to make regular calls by using the cloud or standard internet connection. It employs the cabling of the existing network while no additional wiring is required to make the phone service work from a remote location. VoIP is easy and simple to use, the same as an ordinary phone that works by dialing numbers and communication over a handle. With this setup, your employees will receive the same functionality as an enterprise-level landline phone system, minus the big overhead costs associated with server maintenance to run the service. This system goes beyond the functionality and cost-effectiveness of the traditional company telephones as it makes the whole process happen over the internet. Companies like we-IT use custom transport protocols that establish the connection between the device and the network, so that your company data packets will arrive at their final destination!

All in all


With all this said, we hope that you can now see some of the benefits that these three communication tools offer to employees and remote operating businesses.

There are many more features and functionalities that we didn’t cover in this brief but you are more than welcome to inquire about more information on the topic. Our team is happy to help and address your concerns whenever you need us!