FAQs - frequently asked questions
Why should I use external IT support when I already have internal staff for this?
We have specially trained experts for every relevant area of IT—e.g., IT security, data protection, communication, and backends. This enables us to ensure that all IT issues are handled professionally. In addition, we also offer to support your internal IT department with specific projects or topics.
What is a Managed Service Provider (MSP) and what advantages does it offer my company?
A managed service provider such as we-IT provides companies with relevant services. Examples include email accounts, cloud storage, telephony, and IT security. The necessary background work, such as regular updates, monitoring, and backup checks, is carried out in the background by our specialists. The MSP (Managed Service Provider) works behind the scenes to ensure that the IT systems you use are available without you having to worry about technical details.
Which companies and industries does we-IT serve?
In addition to the Munich region, we serve customers from all over Germany and worldwide. We focus on corporate customers with 25 to 249 employees, for whom we develop customized IT solutions.
What are the main reasons for choosing we-IT as your IT service provider?
we-IT has been offering professional IT services since 2001 and has grown steadily to a stable team of 50 IT specialists. We are independently certified according to ISO 27001. Our employees regularly undergo further training and are certified according to recognized industry standards (including Microsoft and Cisco). This enables us to guarantee you the highest quality and security standards. We stand for stability and develop customized solutions that meet your requirements.
Which managed service products does we-IT particularly recommend to its customers?
Our recommendations are always based on your requirements. As a minimum standard from our portfolio, we recommend backup, monitoring, EDR, and patch management as a solid foundation for your IT infrastructure.
Why is we-IT certified according to ISO 27001 and what does that mean for me as a customer?
IT security is our top priority. ISO27001 certification ensures that we implement up-to-date standards for a secure IT infrastructure and have them regularly checked by an independent body.
What certifications do we-IT's IT specialists have?
Our team has a wide range of certifications, such as Microsoft 365 Certified: Administrator Expert, DevOps Expert, and Azure Solutions Architect Expert. Regular training and continuing education ensure that we are always up to date.
Which hardware partners does we-IT work with?
We work with proven and reliable hardware partners who guarantee the highest quality. Our customized procurement strategy ensures that we find the right product for every need. This allows us to cover all relevant requirements and offer you optimal hardware solutions.
Which software partners does we-IT cooperate with?
In the software sector, we cooperate with leading providers to offer you secure and stable solutions at all times. Our purchasing department enables us to offer almost any software solution. This means you receive software that is perfectly tailored to your company.
How large is the we-IT team of experts currently, and how will it develop in the future?
Our team currently consists of around 50 certified IT specialists. We focus on long-term, stable growth in order to meet increasing demands in the future.
Does we-IT offer exclusively cloud solutions or also on-premise and hybrid models?
We offer flexible IT solutions that integrate into your existing infrastructure—whether as a cloud solution (private or public), on-premises, or as a hybrid model. Our personalized consulting services help you find the optimal solution for your business.
Does we-IT also offer private cloud solutions?
Yes, we offer private cloud solutions that combine the highest security standards with the flexibility and scalability of cloud solutions. This allows you to retain full control over your data in a private environment at all times.
Are we-IT solutions hosted exclusively in Germany?
We host our products exclusively in Germany, with a few exceptions in other countries within the EU. This is a prerequisite for our data protection and security standards. We rely exclusively on certified data centers that offer maximum security.
Which technology providers and manufacturers does we-IT work with?
We are partners with many of the best-known manufacturers of hardware and software solutions. When selecting the right supplier , we focus on your requirements and the reliability of the solutions offered. Please feel free to contact us if you have any questions.
What do "BuyFromEU" and "Go European" mean?
BuyFrom EU is a movement that originated on Reddit with the aim of mapping all frequently used services via providers from the EU. This is intended to strengthen the internal market and help with data protection and security.
Is we-IT participating in the "BuyFromEU" and "Go European" initiatives?
We also offer all services from our product portfolio through partners in the EU.
Which products and manufacturers are specifically included in the we-IT portfolio?
Our list of partners is growing rapidly. You can generally assume that we offer the best-known brands. Please contact us for specific information.
How can I contact we-IT or arrange a consultation appointment?
You can reach us by phone, email, or via our contact form. Alternatively, you can simply book an appointment with us.
What values does we-IT stand for, and what makes the company particularly special?
We place great importance on security, reliability, and credibility, as these values form the foundation for the trust our customers place in us. Fairness and friendliness are just as important to us—we take our time and always seek individual solutions. We work as a team, take responsibility, and continuously develop ourselves in order to provide the best possible service together.
Get the IT support your business needs—exactly when you need it.
With our reliable and flexible IT helpdesk solution, we ensure efficient, cost-effective processes and optimal support.
Our goal is to improve your support experience and ensure that your IT systems function reliably.
Contact us today—we respond quickly and take care of your concerns right away.
